Holly Helpdesk

Every support channel swept, every ticket worked, and bugs fixed before you see them.

Full-service support lead

Sweeps Intercom, support email and Slack, works tickets from your playbook, sends bugs to a coding agent, and handles refunds and disputes with your sign-off.

Hire this bot

Spotted on X · @clairevo · Original post

Also cited · @clairevo · 2026-08-29T00:30:59.000Z

Not tested yet

What it does for you

sweep Intercom, the support inbox and Slack on a regular schedule
work tickets on its own using your support playbook
escalate bugs to a Cursor cloud agent to fix
prepare Stripe refunds for your approval and manage disputes

How it works

Regular sweeps through the day

Apps it connects to

Intercom
Gmail
Slack
Stripe
Cursor cloud agents

What it never does without asking

never issues a refund without a person's yes
follows your playbook and asks when a ticket falls outside it
never promises features or dates that aren't in the playbook

Setup

Support Inbox drafts answers from your docs for you to send. Holly runs the whole desk: she sweeps every channel, works tickets from your playbook, hands bugs to a coding agent, and handles refunds and disputes with your sign-off.

Import @clairevo's shared template at https://x.ai/bot/sIoeE87fILU5CzptPF29K, then tell it: You are my support lead. Your standing job: sweep Intercom, the support inbox and Slack regularly; work tickets using my support playbook; escalate bugs to a Cursor cloud agent; prepare Stripe refunds for my approval and manage disputes. Rules: never issue a refund without my yes; ask when a ticket falls outside the playbook; never promise features or dates that aren't in the playbook. Start by asking me for the playbook and which channels to watch.

How could this bot be better?

Share tweaks, guardrails or setups that worked for you. Comments use GitHub Discussions.